Course list

Organizational culture is one of the most powerful assets in healthcare, influencing everything from day-to-day operations to long-term strategies. Leaders must take a proactive approach to implementing cultural initiatives that support their organization's vision and values. This course will empower you to rethink how you understand, measure, and lead cultural transformation within your organization.

You will begin by assessing your current culture, identifying strengths and gaps, and mapping out a vision for your ideal cultural state. You'll develop business strategies aligned with your organization's core values and implement the processes necessary to support and sustain cultural transformation. Along the way, you'll explore methods to measure progress, track outcomes, and communicate results to foster alignment across teams.

  • Oct 7, 2026
  • Nov 18, 2026
  • Dec 30, 2026
  • Feb 10, 2027
  • Mar 24, 2027
  • May 5, 2027
  • Jun 16, 2027

Healthcare organizations often approach management much like patient care: swiftly identifying symptoms, diagnosing problems, and developing a treatment plan or solution. While this technique works for day-to-day operations, it falls short when it comes to evaluating organizational well-being and planning for long-term growth. To create successful strategic plans, healthcare leaders must adopt a broader perspective — one that balances service delivery with sound business strategies.

This course introduces several proven frameworks to help you build a strategic plan that aligns with your organizational mission and vision. You will map your organization's position by evaluating internal strengths and weaknesses, analyzing external opportunities and threats, and categorizing products and services. By collecting and interpreting the right data, you'll be empowered to set organizational priorities, identify growth opportunities, and ensure your strategic plan drives both profitability and long-term success.

  • Sep 9, 2026
  • Oct 21, 2026
  • Dec 2, 2026
  • Jan 13, 2027
  • Feb 24, 2027
  • Apr 7, 2027
  • May 19, 2027

Strategic planning can set the course for organizational success, but many healthcare groups struggle to implement their plans effectively. Common issues, like unclear accountability, lack of measurable outcomes, or inadequate reporting, can stall even the best ideas. To overcome these barriers, leaders must create strategic plans that translate vision into action.

In this course, you will apply organizational insights to develop a comprehensive and actionable strategic plan. You'll begin the course by preparing for a strategic planning retreat, including identifying key stakeholders, collecting data, and crafting an agenda. From there, you'll establish clear organizational goals and strategies while determining the who, what, when, and how for achieving them. Finally, you'll explore how to monitor progress, report on outcomes, and refine strategies to keep your plan aligned with the organization's mission and values.

  • Sep 23, 2026
  • Nov 4, 2026
  • Dec 16, 2026
  • Jan 27, 2027
  • Mar 10, 2027
  • Apr 21, 2027
  • Jun 2, 2027

Change is inevitable in healthcare, bringing challenges that test a leader's ability to inspire teams and navigate transitions effectively. With the right strategies, leaders can turn these moments into opportunities for growth and long-term organizational success. By addressing change at the individual, departmental, and organizational levels, they can ensure alignment and momentum through even the most complex transitions.

In this course, you will approach change with a structured and strategic mindset. You'll begin by identifying the internal and external drivers of change and classifying their impact across individual roles, departmental workflows, and organizational systems. You'll also explore how to communicate effectively throughout the phases of change, reducing resistance and building trust at every step. Through the development of a comprehensive change management plan, you'll gain the tools to guide your team through transitions and embed lasting improvements into your organization's culture.

  • Oct 7, 2026
  • Nov 18, 2026
  • Dec 30, 2026
  • Feb 10, 2027
  • Mar 24, 2027
  • May 5, 2027
  • Jun 16, 2027

The ability to make effective and timely decisions is an essential skill for successful executives. Mastery of this skill influences all aspects of day-to-day operations as well as strategic planning. In this course, developed by Professor Robert Bloomfield, Ph.D. of Cornell University's Johnson Graduate School of Management, you will hone your decision-making skills by following a methodology based on tested actions and sound organizational approaches. You will leave this course better equipped to confidently tackle any decision large or small, and you'll do so in a way that creates the optimal conditions for success.

  • Sep 9, 2026
  • Sep 23, 2026
  • Oct 7, 2026
  • Oct 21, 2026
  • Nov 4, 2026
  • Nov 18, 2026
  • Dec 2, 2026
In today's workforce, adaptation and responsiveness are key elements in the success for an organization. As turnaround times shorten and demands increase, organizations must leverage teams to reach strategic goals and fulfill initiatives. Based on the expertise and research of Kate Walsh, PhD, students in this course will diagnose team needs, set expectations for development, utilize conflict to augment change, and build team autonomy to support leaders in embracing a more strategic focus.
  • Sep 9, 2026
  • Sep 23, 2026
  • Oct 7, 2026
  • Oct 21, 2026
  • Nov 4, 2026
  • Nov 18, 2026
  • Dec 2, 2026

Organizations are fraught with struggle, often dealing with underperforming employees, disagreements between individuals and departments, unclear chains of responsibility, and general failures to live up to their goals. Fortunately, we all have ready access to a surprising ally to address these challenges: accounting systems.

In this course, you will understand the power of accounting to solve a wide range of managerial problems. You will identify the languages of stewardship and governance, examine the principles of moral accounting, refresh your understanding of double-entry bookkeeping, and explore the realities of human nature. Provided deliberation guides will assist you in a step-by-step method to address conflict, redistribute responsibilities, identify problems in governance, and explore causes for unwanted behavior. Finally, you will practice making recommendations for systems to create organizations that are both productive and moral.

  • Nov 18, 2026
  • Feb 10, 2027
  • May 5, 2027

One of the challenges organizations face today is how to innovate. Innovation has become the modus operandi of organizational life. Every organization needs to innovate quickly to stay competitive. But what does “innovation” really mean?

In simple terms, innovation is the practical application of creative ideas to drive organizational results; innovation results in something useful that benefits the organization. In this course, Cornell University's Professor Samuel Bacharach, Ph.D., clears away common misconceptions about the mystery surrounding this popular buzzword and identifies how individuals can harness creative energy to drive innovative results. Students will identify strategies for encouraging divergent thinking and examine methods of fostering a culture of innovation.
  • Sep 9, 2026
  • Sep 23, 2026
  • Oct 7, 2026
  • Oct 21, 2026
  • Nov 4, 2026
  • Nov 18, 2026
  • Dec 2, 2026

Being able to negotiate is a practical, everyday skill that is critical for anyone working within an organization. The good news is it's a skill you can practice and master. Negotiation skills are ones you can use in any context and, once you master the behaviors of effective negotiation, you will use all the time. In this course, developed by Cornell University's Professor Samuel Bacharach, Ph.D., you will develop an awareness that every conversation is a negotiation, and you will identify the critical components of effective negotiation.

  • Sep 9, 2026
  • Sep 23, 2026
  • Oct 7, 2026
  • Oct 21, 2026
  • Nov 4, 2026
  • Nov 18, 2026
  • Dec 2, 2026

All leadership is change leadership. Good leadership isn't about stagnation; it's about moving ahead. In this course, Cornell University's Professor Samuel Bacharach, Ph.D., explores the fundamental, practical skills that effective leaders have mastered.

Effective change leaders do three things; they anticipate where things are moving, they facilitate the implementation of change, and they sustain momentum by taking charge and moving things ahead. Great change leaders know how to be both proactive and reactive, as Professor Bacharach explains. Students in this course will examine their own leadership styles and practice skills that will help them translate ideas into organizational results, find ways to overcome organizational inertia, and examine strategies for overcoming individual resistance to change.

  • Sep 9, 2026
  • Sep 23, 2026
  • Oct 7, 2026
  • Oct 21, 2026
  • Nov 4, 2026
  • Nov 18, 2026
  • Dec 2, 2026

Leaders at every level need to be able to execute on their ideas. In virtually every case, this means that leaders need to be able to persuade others to join in this execution. In order to do so, understanding how to create and utilize power in an organization is critical.

In this course, developed by Professor Glen Dowell, Ph.D., of Cornell University's Johnson Graduate School of Management, students will focus on their personal relationship with power as well as how power works in their organization and social network.

 

Project Management Institute (PMI®) Continuing Certification: Participants who successfully complete this course will receive 6 Professional Development Units (PDUs) from PMI®. Please contact PMI ® for details about professional project management certification or recertification.

 

  • Sep 9, 2026
  • Sep 23, 2026
  • Oct 7, 2026
  • Oct 21, 2026
  • Nov 4, 2026
  • Nov 18, 2026
  • Dec 2, 2026

Coaching is about building relationships—and it's essential in order for your organization to move forward together to achieve better results. Being an effective coach requires skills that can be practiced and mastered, including listening, building credibility and trust, and showing empathy. In this course, Cornell University's Dr. Samuel Bacharach, will help you distinguish between coaching and traditional supervision. You will identify the five functions of coaching and the rules for having coaching conversations. Finally, you will examine some of the classic coaching mistakes that people often make and identify how you can avoid repeating those mistakes yourself.

  • Sep 9, 2026
  • Sep 23, 2026
  • Oct 7, 2026
  • Oct 21, 2026
  • Nov 4, 2026
  • Nov 18, 2026
  • Dec 2, 2026

How can you ensure your organization is providing a service that meets the expectations of both patients and guests? Are there ways your organization could improve customer satisfaction while reducing costs?

In this course, you'll explore how to measure quality and diagnose what's causing issues with quality in your organization. You'll also explore methods for improving processes while maintaining quality at your organization.

  • Oct 7, 2026
  • Dec 2, 2026
  • Jan 27, 2027
  • Mar 24, 2027
  • May 19, 2027

Effectively applying environmental psychology principles and theories to the design of health care settings can powerfully enhance the quality of life for residents. Whether you're working as a designer of a new health care facility, an administrator of an existing facility, or within the healthcare field, you can use the research to inform decisions about design choices for the space. This relatively new science addresses not only how human beings perceive their surroundings, but also the ways in which good design can optimize people's interactions with the physical world.

In this course, you will explore how to access and analyze design research to evaluate the world around you in order to create environments that support health and wellness.

  • Oct 21, 2026
  • Dec 16, 2026
  • Feb 10, 2027
  • Apr 7, 2027
  • Jun 2, 2027

Telemedicine has emerged as a powerful tool in healthcare. During the COVID-19 pandemic, many clinicians and their patients were forced to explore and implement alternative and innovative forms of medical treatment. For many patients, telemedicine was their only link to care. But unlike in-person visits, it only takes a few seconds for a virtual visit to go poorly, exposing you and your institution to risk.

This foundational course, authored by expert clinicians at Weill Cornell Medicine, offers you the chance to examine how to lead successful telemedicine encounters with your patients in a virtual space. More specifically, you will look at how to stage your telemedicine appointments effectively with patients. You will also explore how you can communicate effectively — both verbally and nonverbally — with patients in this arena.

Given the many technical challenges inherent in conducting an effective telemedicine visit, you will examine techniques and tips to help you better prepare for your patients, creating a personal action plan to help you troubleshoot and overcome technical difficulties. In addition, you will investigate how to perform a basic physical exam virtually and have an opportunity to practice it with peers. Finally, you will study how to modify your medical decision-making process in the virtual space. All of the course materials are designed to help you adapt your in-person clinical skills to a virtual environment and ultimately form strong connections with your patients.

The materials in this course correspond to the Association of American Medical Colleges (AAMC) Telehealth Competencies established in 2020.

  • Oct 7, 2026
  • Dec 30, 2026
  • Mar 24, 2027
  • Jun 16, 2027

Symposium sessions feature two days of live, highly interactive virtual Zoom sessions that will explore today's most pressing topics. The Leadership Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium in which we'll discuss the ways that leaders across industries have continued engaging their teams over the past two years while pivoting in strategic ways. You will support your coursework by applying your knowledge and experiences to relevant topics for leaders. Throughout this Symposium, you will examine different areas of leadership, including the psychology of leadership; women in leadership; and leading in a volatile, uncertain, complex, and ambiguous world. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from various industries.

All sessions are held on Zoom.

Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request. For future reference, download our Symposium course flyer.

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How It Works

  • Clinicians, medical personnel and staff transitioning into administrative, management, director, or executive leadership roles
  • Healthcare professionals with supervisory, management, or executive-level responsibilities
  • Hospital and healthcare facility administrators
  • Department directors
  • VP and C-suite executives
  • Hospital board members