Rohit Verma (Professor, Operations, Technology, and Information Management area; School of Hotel Administration; Cornell SC Johnson College of Business) is currently on leave from Cornell University and serving as the Founding Provost/Rector (Chief Academic Officer) of VinUniversity, Hanoi, Vietnam. Prior to his current appointment, Dr. Verma was the Dean of External Relations for Cornell SC Johnson College of Business (May 2016 – June 2019), Singapore Tourism Board Distinguished Professor (January 2014 – June 2019), Executive Director of Cornell Institute for Healthy Futures (July 2015 – June 2018), and Executive Director of Cornell Center for Hospitality Research (July 2009 – June 2012).
Quality and Process Improvement Metrics and Strategies for HealthcareCornell Course
Quality and Process Improvement Metrics and Strategies for Healthcare ()
Tell me more!Online
Course Overview
How can you ensure your organization is providing a service that meets the expectations of both patients and guests? Are there ways your organization could improve customer satisfaction while reducing costs?
In this course, you'll explore how to measure quality and diagnose what's causing issues with quality in your organization. You'll also explore methods for improving processes while maintaining quality at your organization.
Key Course Takeaways
- Assess the quality of a healthcare organization
- Use quality improvement methods to identify areas for improvement at your organization
- Apply quality management approaches to improve quality at your organization
Download Brochure
Fill out the form below to download program information and connect
with us.
Download a Brochure
Not ready to enroll but want to learn more? Download the course brochure to review program details.How It Works
Course Length
2 weeks
Effort
3 to 5 hours of study per week
Format
100% online, instructor-led
Course Author
Founding Provost, VinUniversity; Professor, School of Hotel Administration, Cornell University
Who Should Enroll
- Nursing home and long-term care administrators
- Registered nurses, nurse practitioners, nursing assistants, and dietitians
- Physical therapists
- Facilities managers, developers, and planners
- Hospitality professionals transitioning to a career in senior living
- People interested in a career in senior living
Get It Done
100% Online
100% Online
Our programs are expressly designed to fit the lives of busy professionals like you.
Learn From
cornell's Top Minds
cornell's Top Minds
Courses are personally developed by faculty experts to help you gain today's most in-demand skills.
Power Your
career
career
Cornell's internationally recognized standard of excellence can set you apart.
Request Information Now by completing the form below.
Act today—courses are filling fast.