Chris Anderson is a professor at the Cornell Nolan School of Hotel Administration. Prior to his appointment in 2006, he was on the faculty at the Ivey School of Business in London, Ontario, Canada. Professor Anderson’s main research focus is on revenue management and service pricing. He actively works in the application and development of revenue management across numerous industry types, including hotels, airlines, and rental car and tour companies, as well as numerous consumer packaged goods and financial services firms. Professor Anderson’s research has been funded by numerous governmental agencies and industrial partners. He serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the Nolan School of Hotel Administration, Professor Anderson teaches courses in revenue management and service operations management.
Overview
How It Works
Format
All Online
Time Commitment
3 months with 3-5 hours of study per week
Learn From Top Minds
Courses are developed by Cornell faculty.
Power Your Career
Gain today’s most in-demand skills to stand apart.
Flexibility Fits Your Life
Learn on your schedule without stepping out of your job.
Small-class Experience
Participate in facilitated discussions and live sessions with industry peers.
Real-world Projects
Apply learnings and insights to your work to make an impact right away.
Personalized Feedback
Enjoy meaningful feedback on assignments from expert facilitators.
Format
All Online
Time Commitment
3 months with 3-5 hours of study per week
Learn From Top Minds
Courses are developed by Cornell faculty.
Power Your Career
Gain today’s most in-demand skills to stand apart.
Flexibility Fits Your Life
Learn on your schedule without stepping out of your job.
Small-class Experience
Participate in facilitated discussions and live sessions with industry peers.
Real-world Projects
Apply learnings and insights to your work to make an impact right away.
Personalized Feedback
Enjoy meaningful feedback on assignments from expert facilitators.
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Faculty Author
Chris Anderson
Professor, EMMH Program Director
Cornell Nolan School of Hotel Administration
Professor, Nolan School of Hotel Administration, Cornell SC Johnson College of Business
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- Management 360
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Key Course Takeaways
- Evaluate the opportunities and challenges AI presents for the hospitality industry
- Apply machine learning, generative AI, and automation to help streamline operations and decision making
- Explore how predictive analytics can help you optimize the customer experience and improve employee and operations performance
- Work with large language models to perform cross-program computations, create custom reports, and enhance accuracy and efficiency
- Utilize AI to generate and refine communications, such as responses to consumer reviews, documents, reports, and emails
- Scrape customer reviews using specialized tools and build custom solutions through robotic process automation
- Create and deploy a virtual assistant powered by GenAI
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