General managers face an array of complex communication challenges. This program provides both seasoned and new GMs with actionable communication strategies they can use at the property level and when communicating to ownership groups. Participants will better understand their own communication style, learn professional storytelling frameworks, polish their presentation skills, and practice giving and receiving constructive feedback. Through interactive lectures and engaging activities, you'll explore how to enhance your leadership presence and communication effectiveness.

PROGRAM SCHEDULE

Session 1:

  • Improving Your Personal Effectiveness
  • Wednesday, September 9, 2026: 10am - 1pm (ET)

Session 2:

  • Presenting Your Ideas With Clarity
  • Wednesday, September 16, 2026: 10am - 1pm (ET)

Session 3:

  • Preparing Professional Slide Decks and Reports
  • Wednesday, September 23, 2026: 10am - 1pm (ET)

Session 4:

  • Giving and Receiving Feedback Successfully
  • Wednesday, September 30, 2026: 10am - 1pm (ET)
 
  • General managers overseeing full-service hotels
  • Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors
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